Shipping policy

SHIPPING AND DELIVERY POLICY

Effective Date: [Insert Date]

Delivery Areas
We currently deliver to the following locations:

  • Lagos: [List specific areas/LGAs you serve]
  • Abuja: [List specific areas you serve]

Enter your address at checkout to confirm we deliver to your location.

Delivery Scheduling

  • All orders require you to select a delivery date and time
  • Available delivery windows: [e.g., 11am-2pm, 2pm-5pm, 5pm-8pm]
  • Orders must be placed at least 4 hours before your selected delivery time
  • Same-day delivery may be available for orders placed before [time]
  • We operate [days of the week, e.g., Tuesday-Sunday]

Delivery Fees
Delivery fees are calculated based on your location and displayed at checkout. Typical fees:

  • Lagos (mainland): ₦[amount]
  • Lagos (island): ₦[amount]
  • Abuja: ₦[amount]

Free delivery may be available for orders over ₦[amount] in select areas.

Delivery Process

  • You will receive order confirmation via email/SMS with your delivery window
  • Our delivery partner will contact you 30 minutes before arrival
  • Please ensure someone is available to receive the order
  • We may require ID verification for high-value orders
  • Contactless delivery is available upon request

Delivery Times

  • Delivery times are estimates and may vary due to traffic, weather, or unforeseen circumstances
  • If your order is delayed beyond the scheduled window, we will notify you immediately
  • Significant delays may qualify for compensation under our Refund Policy

Failed Deliveries
If we cannot complete delivery due to:

  • Incorrect address provided
  • No one available to receive the order
  • Refusal to accept delivery

You will be charged the full order amount and delivery fee. Redelivery may incur additional charges.

Order Tracking
You can track your order status through:

  • Email/SMS notifications
  • Your account on our website
  • Contacting our customer service team

Food Handling Upon Delivery

  • Refrigerate perishable items immediately
  • Consume meals within 24 hours for optimal quality
  • Reheat thoroughly if required

Delivery Zones and Fulfillment Centers
We fulfill orders from multiple locations to ensure freshness:

  • Lagos orders: Fulfilled from our [location] kitchen
  • Abuja orders: Fulfilled from our [location] kitchen

Special Instructions
You may add delivery instructions at checkout (e.g., gate codes, building access, preferred drop-off location).

Holidays and Peak Periods

  • Delivery schedules may be modified during holidays
  • We will notify you of any changes via email/website
  • Order early during peak periods (weekends, holidays)

Contact for Delivery Issues
For delivery questions or issues:
Email: [your-email]
Phone: [your-phone]
WhatsApp: [your-whatsapp]