Refund policy

REFUND AND RETURN POLICY

Effective Date: 1st March 2026

Our Commitment

Our meals are all fresh to order using quality ingredients. We're committed to your satisfaction and will work with you to resolve any issues.

Perishable Food Items

Due to the perishable nature of our products and food safety regulations, we cannot accept returns of prepared meals once delivered. All sales are final upon delivery.

Refunds and Credits

We will issue a refund or store credit in the following circumstances:

Order not delivered: Full refund if your order doesn't arrive within the scheduled delivery window (within 30 minutes of your selected delivery time)
Incorrect order: Full refund or replacement if you receive the wrong items
Quality issues: Refund or credit if food arrives spoiled, contaminated, or not meeting our quality standards
Missing items: Refund for any items paid for but not received

How to Request a Refund

Email: info@potily.com
Phone: +2349162117000
WhatsApp: +2349162117000

Please provide your order number, photos of the issue (if applicable), and a brief description.

Refund Processing

Approved refunds are processed within 5–7 business days
Refunds are issued to the original payment method
Store credits are applied to your account immediately

Cancellations

Orders can be cancelled free of charge up to 2 hours before your scheduled delivery time
Cancellations within 2 hours of delivery may incur a 50% cancellation fee as preparation may have begun
No refunds for no-show deliveries or refused orders. A re-delivery fee will apply for orders that need to be re-dispatched due to customer unavailability

Allergies and Dietary Restrictions

Please inform us of any allergies or dietary requirements when ordering. We cannot accept returns due to undisclosed allergies or preferences.

Contact Us

For questions about this policy, contact us at info@potily.com or call/WhatsApp +2349162117000.